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Effective Date: 1st January 2025
At ScholarlyDocs.Store, customer satisfaction is important to us. Please read our return and refund policy carefully before purchasing any product from our website.
🔹 1. Digital Products (Downloads)
Due to the nature of digital content, all sales are final once the download link is accessed or the product has been downloaded.
We do not offer refunds or exchanges for:
- Change of mind
- Accidental purchase
- Incompatibility with your device or software
- Failure to read the product description
However, we will provide support in cases of:
- File corruption
- Broken download links
- Incorrect product delivery
If you experience any of the above issues, please contact us at admin@scholarlydocs.store within 3 days of your purchase. Kindly include your order number and a clear description of the issue.
🔹 2. Failed or Duplicate Transactions
If you were charged more than once or the payment failed but funds were deducted from your account, notify us immediately.
Upon verification, a full refund for duplicate charges will be processed within 5–7 business days.
🔹 3. Unauthorized Use or Fraud
If you believe your account or payment method was used without your consent, please report to both us and your payment provider immediately.
🔹 4. Contact Us
For product support or refund inquiries:
📧 Email: admin@scholarlydocs.store
🕘 Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EAT)
⚠️ Important Notice
By purchasing a product from ScholarlyDocs.Store, you agree to this policy. It is your responsibility to confirm that a product suits your needs before completing the purchase.
We reserve the right to revise this policy at any time without prior notice. Please check this page periodically for updates.